Assessment Module II | Equilibrium

1. What is communication:

a) A means of coercion

b) A process of transmitting a message to the receiver through a channel in order to produce certain effects on it

c) A means of asking questions to the interlocutor and obtaining information from the interlocutor

2. What are the types of communication:

a) Verbal communication

b) Nonverbal communication

c) Verbal, nonverbal, paraverbal communication

3. What is the definition of conflict:

a) Rough perceptions of certain points of view of two or more people

b) Agreement between two or more parties

c) Different perceptions of the point of view of two or more people

4. Active listening means:

a) Offering support

b) Understanding people

c) Manifestation of understanding and acceptance of the received message

d) Encouraging meetings

5. The technique "Mirror" of conflict management involves

a) Total imitation of people

b) Adopting a similar position regarding the rhythm of the conversation with that of the interlocutor

c) Constant lifestyle management

6. Effective communication means

a) To listen to the other

b) To have a closed posture towards the other

c) To help the other

7. Speech is a common form of communication, used in:

a) Public communication

b) Mass communication

c) Group communication